Thumbs down to Poshmark Support re: 3 hour window to cancel an order

To date I have been pretty happy with the responses that I get from the Support team at Poshmark.

I get that it is summer and there is employee shortages but when did the rules for cancellation change?

Recently I had an order that came in at 11:42 am so I waited the 3 hours which is the standard to wait b4 shipping in the event the buyer wants to cancel the order. The order was all packed and ready to ship at 3pm. Thankfully I checked my emails just as I was at the Post Office. I got notification at 5 pm stating not to ship. I wrote to Customer Support stating it was after the 3 hour window. I am a Posh Ambassador level 2, and is supposed to allow me a response earlier.....bull. It is the next day and still I have yet to hear anything from them.

So my advice to everyone out there beware as this.

So an update 2 days later and I still have not received a response from Customer Support.

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